Effective Date: 25 September 2025
At P4Pretty, we want you to be fully satisfied with your purchase. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted.
- Eligibility for Returns
Returns are accepted only if the product is received in a damaged or defective condition
Products must be returned within 7 days of delivery
No returns or refunds will be accepted for:
Change of mind
Wrong model ordered (please confirm your phone model carefully before placing the order)
Products used or damaged after delivery
- Return Process
To initiate a return:
- Record a clear unboxing video showing the product and its condition at the time of delivery
- Contact us at support@p4pretty.in with:
Order ID
Reason for return
Unboxing video attached
- Our team will review your request and provide instructions for returning the product
Note: Returns without a valid unboxing video will not be processed
- Refund Process
Refunds will be processed only after the returned product is received and inspected
Approved refunds will be credited via the original payment method within 5–7 business days
Shipping charges (if any) are non-refundable, unless the return is due to a product defect or damage
- Exchange Policy
Currently, we do not offer direct product exchanges
If you receive a defective product, please follow the return process and place a new order if needed
- Contact Information
For any questions, concerns, or return requests, please contact:
Email: support@p4pretty.in
We aim to provide quick and hassle-free support to ensure your satisfaction